Privacy Policy

Updated: 28/02/2024

We recognise the importance of protecting the privacy of information collected about visitors to our Site, in particular information that is capable of identifying an individual (‘Personal Information”). This Privacy Policy describes how www.limitlessnaturopathy.com.au(the “Site” or we”) collects, uses, and discloses your Personal Information when you visit the Site. 

Collecting Personal Information

When you visit the Site, we collect information about your device and your interaction with the Site. Personal Information about visitors to our Site is collected only when knowingly and voluntarily submitted. We may need to collect Personal Information to provide you with further support or services which may include, but is not limited to, receiving notifications by text message or email about events or promotions, receiving general emails from us, commenting on our online content, answer any requests or enquiries. We comply with the National Privacy Principles in the Information Privacy Act 2009 (QLD) in the collection, use, disclosure, correction, access, and accuracy of personal health and sensitive information.

How We Collect Personal Information

To provide better service to you, we collect Personal Information when volunteered by you in a variety of ways. Information is collected when you (not limited to):

· Join our mailing list

· Make an enquiry about our services

· Visit our website

· Become a client 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

We use Simple Clinic for management of our practice. You can read more about how Simple Clinic uses your Personal Information here https://docs.simpleclinic.net/patient-privacy-policy/

Using Personal Information

We use your personal information to help us improve your experience with the Site. Personal Information that visitors submit to our Site is used only for the purpose for which it is submitted or to comply with legal obligations, resolve disputes, or deal with complaints/queries, or to enforce our agreements. We will not retain your data for longer than is necessary to fulfill the purpose in which it was provided to us. We will not sell or pass on your details to third parties.

Information You Release

You acknowledge and agree that any Personal Information that is published or submitted on any publicly accessible sections of the Site, then you are solely responsible for the release of that Personal Information. We are not liable or responsible for the release of that Personal Information.

Third Parties

We may provide some of your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. This information enables us to understand patterns of usage of the Site, and to improve the Site. 

We may use Third Party Service Providers to host the Site, who may have access to some of your Personal Information. Examples include email and hosting services, practice management softwares, marketing and advertising services, data analysis, legal services, and e-commerce platforms. We are not responsible for third parties’ use of your personal data. Your Personal Information will not be sold or otherwise transferred to other third parties without your approval.

We provide links to websites outside of our Site. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Site. Before disclosing Personal Information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

Email Subscriptions

If you receive email correspondence from us in relation to the Site or other business activities, you may follow the instruction in the email to opt out of future email correspondence. You may also contact us using the details at the bottom of this Privacy Policy, to opt out of future correspondence. 

Correct Information

You have the right to request that any Personal Information is corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete, and up-to-date. In order to access, correct, or delete your Personal Information, you may contact us using the details at the end of this Privacy Policy.

Security

We strive to ensure the security, integrity, and privacy of Personal Information submitted on our Site. Unfortunately, no data transmission over the Internet can be guaranteed totally secure.

We endeavour to take all reasonable steps to protect Personal Information you may submit to us from our Site. In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us. However, we will not be responsible for events arising from unauthorised access to your Personal Information.

Complaints

If you would like to make a complaint, please contact us by email using the details provided below. We will endeavour to respond to your complaint within 7 days of receiving them (not guaranteed).

Contact Name: Zoe Keleher

Email: hello@limitlessnaturopathy.com.au

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You may refer your complaint to the relevant external dispute resolution organisation in your area.